The provisional sanction for the GSK to CUTS Centre for Consumer Action, Research &Training (CART) was issued by Minister for Consumer Affairs, Food & Public Distribution on March 18, 2015.
GrahakSuvidha Kendra (Consumer Care Centre) is a new initiative of the Department of Consumer Affairs (DoCA), Government of India as a ONE STOP CENTRE catering to a spectrum of services for consumer welfare.
GSK is functioning as an extended arm of State Consumer Helpline and on a common IT platform of National and State Consumer Helplines. It provides services in both Hindi & English languages with trained personnel, experienced in counselling, drafting complaints and providing information.
GSK, CUTS Jaipur has been dealing with complaints coming to it by various modes like in person, through mail, post or telephone. GSK has been able to solve majority of these complaints through its standard way of dealing, such as talking to parties, writing responses or serving notices, when required.Consumer Complaints Handling, Information and Advisory services (CHIAS) is also provided by GSK.
CUTS Centre for Human Development is operating complain collection centre at Bhilwara&Chittorgarh districts.
GSK details can be more accessed at:
Online consumer complaints for GSK can be registered at:https://docs.google.com/a/cuts.org/forms/d/14B78zgXN1cQa61MTuZSPtcrF6rEoUBTkbTYeL4ajXx0/ viewform?c=0&w=1