Workshops on Consumer Awareness
Presently, a project ‘Good Governance through Consumer Awareness Campaign’ is being implemented by CUTS CHD. This project started in December 2004 in all the 14 blocks of Chittorgarh district aiming to strengthen the consumer rights movement, which has now become a movement of the masses. Under the project, Consumer Resource Centres have been established at the block levels, which provide information and guidance to the consumers and also act as grievance redressal centres. In July 2005, a series of workshops were organised at all the block level centres to ensure the proper implementation of the programme as well as to add on to the momentum that it has gathered during the time.
These Consumer Resource Centres are being helped by resource materials and assistance from the CHD. In the workshops, the main emphasis was on providing greater information to the consumers regarding the Consumer Protection Act, 1986. During the workshops, participation was ensured from the educated community as well as the senior staff from CHD who interacted with the attendees and made them increasingly aware of the programme and its aspirations. Information was also provided on the issues related to the legal aspects of consumer’s rights and their mitigation.