Child Line 1098, Bhilwara

Child Line 1098


The Government of India launched Childline Service during the year 1998-99. The Child Line is a 24 hours free phone service, which can be accessed by a child in distress on his behalf by dialling the number 1098 on telephone. Child Line provides emergency assistance to a child and subsequently based upon the child’s need, the child is referred to an appropriate organisation for long-term follow up and care.

Child Line is a platform which brings together the Ministry for Women & Child Development, Government of India, Department of Telecommunications, street and community youth, non-profit organisations, academic institutions, the corporate sector and concerned individuals. Child Line work for the protection of the rights of all children in general. But our special focus is on all children in need of care and protection, especially the more vulnerable sections, which include:

  • Street children and youth living alone on streets

  • Child labourers working in the unorganised and organised sectors

  • Domestic help, especially girl domestics

  • Children affected by physical/sexual/emotional abuse in family, schools or institutions

  • Children who need emotional support and guidance

  • Children of commercial sex workers

  • Child victims of the flesh trade

  • Victims of child trafficking

  • Children abandoned by parents or guardians

  • Missing children

  • Run away children

  • Children who are victims of substance abuse

  • Differently-abled children

  • Children in conflict with the law

  • Children in institutions

  • Mentally challenged children

  • HIV/AIDS infected children

  • Children affected by conflict and disaster

  • Child political refugees

  • Children whose families are in crises

  • The Vision that moulded Child Line

  • A child-friendly nation that guarantees the rights and protection of all children


  • reach out to every children in need of care and protection by responding to emergency on 1098

  • awareness about child line amongst every Indian child

  • provide a platform to networking amongst allied system to provide linkages to support system that facilitates the rehabilitation of children in need of care and protection

  • work together with allied system to create child-friendly system

  • advocate service for children those are inaccessible for non-existent

  • provide child protection services in need of care and protection

  • contribute and work towards strengthening and participation in a global movement that addresses issues related to child protection and ensure that children’s voices are heard

Area of intervention is

Bhilwara District urban model

Project Duration

  • From July 2012 to March, 2015

1098 Tele Helpline Model:

Childline stands for a friendly ‘didi’ or a sympathetic ‘bhaiya’ who is always there for vulnerable children 24 hours of the day, 365 days of the year. From July to March 2013) 133 calls have been serviced